Terms & Conditions

Online Terms of Purchase

BY PURCHASING A Leah S Designs dress ONLINE YOU UNDERSTAND:

Terms and conditions for Made to order standard size gowns. This is a gown that is not in stock and being made for you in a standard size.

Made to Order Standard gowns This is a gown that is not in stock and being made for you are made to a standard shoulder to floor height of approximately 155cm and standard sizing chart. For someone that is around 180cm tall.
Alterations are part of your bridal journey; your gown may require alterations at your own expense. Leah S does not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault).
- Your gown will be dispatched: 3 – 4 months after your purchase date of a Made to Order Standard gown, unless delayed dispatch is requested and approved. 3-5 business days after ordering a Ready to Wear gown.
If you cancel your Made to Order Standard gown within 48 hours days of purchasing, you will not be charged a $50 cancellation fee .
If you cancel your Made to Order Standard gown between 48 hours and 12 weeks of purchasing, you will be charged a cancellation fee of 30% of your total order. As your gown will go into production 48 hours from purchase. No cancellations or refunds are possible after 12 weeks from the purchase date or after order has been sent.

Online purchases of Ready To Wear Gowns

An exchange or credit note is available within 7 days of you receiving your Ready to Wear item.

Once your return has been confirmed, we must receive your item within 14 days if located in Australia
Items must be returned in original condition (free of makeup, marks, odours and stains), and must not have been worn, altered or washed, with any tags remaining in place.
Return shipping costs will be the responsibility of the bride along with any additional costs incurred.
In the unlikely event of manufacturing fault, please contact our Customer Experience team georgina@leahsdesigns.com.au

Online Sale items

All sales of sale items are final. We do not accept returns or refunds on online sale items.

Any alterations, cleaning or repairs are to be made at your own expense.
Your online sale gown will be dispatched within 7 days from the placement of your order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Leah S reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Your items purchased are for personal use only and cannot be used for a commercial purpose. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Liability

Leah S including our directors, partners, shareholders, employees and other third parties associated with running this website is not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this Website or the products sold on it.

Payment Methods

Our payment gateway currently accepts VISA, Mastercard and PayPal.

Please keep in mind we are an Australian based business.

Orders placed within AUSTRALIA

When purchasing within Australia, all prices are in Australian dollars and are inclusive of Goods and Services Tax (GST).

Cancellation of online orders

Returns & Exchanges

Our returns and exchange policy depends on the gown type you have purchased.

See below more detailed terms based on your specific purchase:

Accessories

Including Veils, Jewellery (excluding earrings).

Exchanges, store credits or refunds are accepted within 7 days of receiving your item, excluding earrings.

Exchanges are subject to stock availability. You will be liable for any additional postage involved with returning your item/s and in the event of an exchange, you will be liable for the re-shipping cost.
To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of our pierced earrings.

to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia.

In the event of manufacturing fault, please contact our Customer Experience team.

Refunds

If you are eligible for a refund, all items will undergo quality control upon receipt of the item. Exchanges, credit notes and refunds are only available after the items have passed quality control.

If for any reason your item does not pass QC, Customer Experience will contact you with your options. If, after assessment, your item does not pass our quality control checks, you will not be offered a replacement, repair or refund and we will return the item to you.

A refund will only be offered in cases of major manufacturing faults, the existence of which will be determined at the discretion of our Quality Control Manager, after a thorough assessment of your item.
In the event of a manufacturing fault, return postage will be reimbursed by Leah S upon receipt and assessment of the Leah S item/s. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.
Leah S reserves the right to refuse a repair, replacement, or refund if you do not notify us of the fault or issue within 7 days of receiving your order, and/or do not return the item upon request to our studio within 14 days if located in Australia.

Alterations

If you have any fit concerns upon receiving your gown, please contact our Customer Experience Team (georgina@leahsdesigns.com.au)

within 7 days of receiving your gown and our team of alteration specialists will assess your unique situation, we will require images of you wearing the gown and your current measurements. Your gown is made to a standard size, not your exact measurements.

Alterations are part of the bridal journey. You may wish to alter your gown to achieve your desired fit upon receiving; such associated costs will be at your expense so please factor this into your wedding dress budget. If your measurements change from what was confirmed at your purchase date, you will be liable for any alteration fees incurred.

We are unable to offer in-house alterations if you are not located Near our Melbourne Showroom, however we can offer advice, guidance, and alteration instructions, should you choose to consult a third-party seamstress. Leah S are not liable for any costs incurred or responsible for alterations completed by a third party.

Leah S do not take responsibility for any adjustments or alterations needed to be made on your gown (unless a genuine manufacturing fault is determined).

In the unlikely event of a manufacturing fault, please contact our Customer Experience Team. Upon assessment from our Quality control team, if a manufacturing fault is found Leah S will cover costs of return postage and reordering or repair of a fault including shipping. If you decide not to send your dress back to Leah S for any reason, we will no longer be liable.

Delivery Time frames

The delivery times provided below are estimates only. Leah S Bridal will not be held accountable for late deliveries or loss or damage relating to late deliveries.

- If you are located within Australia, your gown will be sent via Australia Express Post, DHL or TNT which takes between 2-4 business days to arrive and 3-10 business days for Western Australia. Our Dispatch team will send you tracking information so you can track your package.
- For more information refer to our shipping and delivery policy on the website.