Terms & Conditions

Online Terms of Purchase

By purchasing a leah s designs gown online you understand:

Made to Order Standard gowns(This is a gown that is not in stock and being made for you in a standard size) are made to a standard shoulder to floor height of approx 155cm and standard sizing chart.
Alterations are part of your bridal journey; your gown may require alterations at your own expense.Leah S Designs bridal does not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault).
Your gown will be dispatched: no more than 4 months after your purchase date of a Made to Order Standard gown, unless delayed dispatch is requested and approved. In stock and ready to wear gowns 3-5 business days after ordering a Ready to Wear gown.
If you cancel your Made to Order Standard gown(This is a gown that is not in stock and being made for you) within 3 days of purchasing, you will be charged a $50 fee .
If you cancel your Made to Order Standard gown(This is a gown that is not in stock and being made for you) after 3 days of purchasing, you will be charged a cancellation fee of 30% as your order cost, your order will go into production 3 days from purchase. No cancellations are possible after lay-by has been completed / 12- 16 weeks from the purchase date.

Online Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Leah S Designs bridal reserves the right at any time after receipt of your order to accept or decline your order for any reason. If we cancel the order it will be done within 3 days of purchase and full refund will be given. Most likely it will be if the fabric is unavailable / tight order time frame / shipping problems to your country.
Your items purchased are for personal use only and cannot be used for a commercial purpose with out approval. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Liability

Leah S Designs bridal including our directors, partners, shareholders, employees and other third parties associated with running this website is not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this Website or the products sold on it.

Payment Methods

Our payment gateway currently accepts VISA, Mastercard and PayPal. If you would like to use an American Express card, this can be done through PayPal and would require you selecting this option.

Please keep in mind we are an Australian based business.

When purchasing within Australia, all prices are in Australian dollars and are inclusive of Goods and Services Tax (GST).

Cancellation of your online Order

Online Returns & Exchanges

Our returns and exchange policy depends on the gown type you have purchased.

See below more detailed terms based on your specific purchase:

Made To Order Standard Gowns

A refund is available within 3 days of ordering your Made to Order Standard wedding gown (This is a gown that is not in stock and being made for you).

As your gown is made especially for you to your standard dress size, we are unable to offer returns of exchanges.

If you cancel your order between 4 days – 12 weeks from purchasing your gown, the cancellation fee will be 30% of your total order. This covers the cost of administration, lace allocation, pre-production, production and pattern preparation associated with your order.
After 3 days you will be unable to cancel you order.
In the unlikely event of manufacturing fault, please contact our Customer Experience team (georgina@leahsdesigns.com.au) within 7 days of receiving your order. Please provide updated measurements and images for our production team before the gown is returned.

Ready To Wear Gowns (This is a wedding dress in stock and ready to ship). This is only available to Australian orders.

An exchange or credit note is available within 5 days of you receiving your Ready to Wear item.

Once your return has been confirmed, we must receive your item within 7 days.
Items must be returned in original condition (free of makeup, marks and stains), and must not have been worn, altered or washed, with any tags remaining in place.
Return shipping costs will be the responsibility of the bride along with any additional costs incurred.

Online Sale items

All sales of sale items are final. We do not accept returns or refunds on online sale items.

Any alterations, cleaning or repairs are to be made at your own expense.
Your online sale gown will be dispatched within 5 days from the placement of your order.

Accessories

Including Veils, Jewellery (excluding earrings).

Exchanges, store credits or refunds are accepted within 5 days of receiving your item, excluding earrings.

Exchanges are subject to stock availability. You will be liable for any additional postage involved with returning your item/s and in the event of an exchange, you will be liable for the re-shipping cost.
To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of our pierced earrings.
Please contact our Customer Experience Team (georgina@leahsdesigns.com.au)

to arrange for your item to be returned. Once confirmed, we must receive your item within 7 days if located in Australia.

Refunds

If you are eligible for a refund, all items will undergo quality control upon receipt of the item. Exchanges, credit notes and refunds are only available after the items have passed quality control.

If for any reason your item does not pass QC, Customer Experience will contact you with your options. If, after assessment, your item does not pass our quality control checks, you will not be offered a replacement, repair or refund and we will return the item to you.

A refund will only be offered in cases of major manufacturing faults, the existence of which will be determined at the discretion of our Quality Control Manager, after a thorough assessment of your item.
All Dresses are checked and photographed in detail by us before posting, we will be comparing images on any dresses returned and deemed faulty.
In the event of a manufacturing fault, return postage will be reimbursed by Leah S Designs upon receipt and assessment of the Leah S Designs Bridal item/s. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.
Leah S Designs reserves the right to refuse a repair, replacement, or refund if you do not notify us of the fault or issue within 7 days of receiving your order, and/or do not return the item upon request to our studio within 14 days if located in Australia.
No returns on dresses that have been altered.

Alterations

within 7 days of receiving your gown and our team of alteration specialists will assess your unique situation, we will require images of you wearing the gown and your current measurements. Your gown is made to a standard size, not your exact measurements.

Alterations are part of the bridal journey. You may wish to alter your gown to achieve your desired fit upon receiving; such associated costs will be at your expense so please factor this into your wedding dress budget. If your measurements change from what was confirmed at your purchase date, you will be liable for any alteration fees incurred.

We are unable to offer in-house alterations if you are not located Near our Melbourne Showroom, however we can offer advice, guidance, and alteration instructions, should you choose to consult a third-party seamstress. Leah S Designsare not liable for any costs incurred or responsible for alterations completed by a third party.

Leah S Designs bridal do not take responsibility for any adjustments or alterations needed to be made on your gown (unless a genuine manufacturing fault is determined).

In the unlikely event of a manufacturing fault, please contact our Customer Experience Team. Upon assessment from our Quality control team, if a manufacturing fault is found, all costs will be paid byLeah S DesignsBridal including shipping. If you decide not to send your dress back to Leah S Designs bridal for any reason, we will no longer be liable.

Delivery Time Frames

The delivery times provided below are estimates only. Leah S Designs will not be held accountable for late deliveries or loss or damage relating to late deliveries.

If you are located within Australia, your gown will be sent via Australia Post which takes between 3-6 business days to arrive and 3-10 business days for Western Australia. Our Dispatch team will send you tracking information so you can track your package.
For more information refer to our shipping and delivery policy on the website.